About Us

The word Voxel from Voxel Factory represents in fact a graphic information unit defining a point in a three-dimensional space (3D). It is the same principle as the pixel, an image element, which defines a point in the two-dimensional space (2D) with its X & Y coordinates. For the three-dimensional space (3D), a third coordinate is therefore necessary: the Z coordinate.

THE BEGINNING

With only $2000 borrowed, François launched himself into the world of 3D printing in 2012 by importing filaments and reselling them at competitive prices in Canada. Being the second largest reseller in the country and the first online 3D printing store, the demand was imminent.

Voxel Factory started by selling imported products, mainly from China, and by helping people build their own 3D printer over a weekend.

These Prusa Mendel i2 3D printer assembly workshops were offered in Montreal. At the time, to be able to do a quality project, the workshops involved hours of preparation, threading the rods in advance, printing all the parts, and acquiring all the screws, nuts and bolts and electronics from China either at the hardware store or by import. This long and not very obvious process was in effect for about 2 years.

THROUGH THE YEARS

François opens his first physical store located in Montreal with only a handful of customers per week.

The first more advanced 3D printer the company started selling was the Tinkerine Ditto Pro. This one being more reliable than its competitors, allowed Voxel Factory to expand its clientele and enter into B2B relationships, mainly with schools and libraries.

Slowly but surely, Voxel Factory has grown into a solid team of experts offering FFF, SLA and SLS 3D printers ranging from $1,000 to $100,000 to individuals, institutions and industries.

It is with time, motivation and a lot of perseverance that Voxel Factory became Canada's 3D reference.

ABOUT THE FOUNDER

François,
Co-owner and founder of Voxel Factory, has a degree in computer science. At the time, he was working in an internet company as a programmer and was in charge of customer service. He quickly realized that he needed something more dynamic as a job and decided to start his own business and open Voxel Factory in 2012.

Since day one, François has been involved in order processing and sales, administration, customer service, etc. Despite the fact that the company has grown, he remains just as invested and present at Voxel Factory on a daily basis.

From the beginning, François had in mind a company that would, over time, be more and more focused on B2B. Despite this priority, individuals have always had an important place for François. He expresses that this is what keeps a foot in the history of how Voxel Factory started.

NOWADAYS

We offer professional 3D printers directed at businesses and manufacturing enterprises, who need quality products and services, to help speed up their workflow.

To help businesses get more out of their buck, we offer the best 3D printer brands, including Ultimaker, Formlabs, Sinterit and 3D Platform.

These printers are hard at work today in businesses and institutions such as Bombardier, Héroux Devtek, Bell Helicopter, Thales Group, Cirque du Soleil, McGill University, along with many libraries, makerspaces and fablabs.

Even the Canadian Army has a 3D Platform Workbench working for them!

Picture of different logos of companies that trust Voxel Factory such as Bombardier, National Defense, Thales, Bell Helicopter, McGill University, Heroux Devtek, Cirque du Soleil

OUR SERVICES

We offer training on our 3D printers and their related software. We also hold up the manufacturer’s warranty, and keep stock of 3D printer spare parts and printing materials.

Moreover, we are certified service partner for the printers we sell and offer discounted rates on repair services for 3D printers bought at our store.

This service comes in handy, especially for professionals who don’t have the time to play around and try to fix a broken part of contact the manufacturer to make a part replacement.

We also keep a tie to our roots by carrying the newest Prusa i3 MK3S+, a do-it-yourself 3D printer kit that is directed towards makers and tinkerers who love building and assembling their own stuff.